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Well-made products, honest pricing, fast delivery & friendly support.

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Shipping and Returns

Premium Insured Shipping

Do you ship to me?

We provide shipping Australia wide. We use insured, premium shipping to reduce damaged items and delays.

Please Note: We are unable to ship to PO Boxes.

How long does it take to receive my order?

Most of our items are dispatched in under 5-10 business days of your purchase (excluding weekends). We provide full tracking information and will update you along the way. 

How long does delivery take?

Delivery time varies depending on the product, supplier, partner warehouse, and location. Once your order has left the warehouse, you will receive a shipping notification email. The delivery takes place within 5-7 business days for items weighing up to 30 kg and below and 10-14 business days for products weighing above 30 kg. 

How do I track my delivery?

For products under 40 kgs, we will provide tracking information as it is arranged, and dispatched from the warehouse. A notification email will be sent to you containing delivery details. 

For bulky and fragile items, we send an email with the courier’s name, contact number, and reference. These couriers do not have a tracking link. They will call you to arrange a delivery date to your house. 

Hassle Free Returns

How long do I have to return the item(s)?

We accept returns within 30 days of you receiving the item.

In what condition can item(s) be returned?

Prime Furniture allows changed-of-mind returns if the following conditions are met:

  1. Original packaging is intact;
  2. Products and accessories are not assembled;
  3. The item is unused and in it's original condition.
  4. Item was not purchased on sale or price matched.

Will a refund be issued and if so, how much and what type (e.g. store credit or refund)?

A refund for the full amount of the product will be processed after the warehouse team has taken delivery, inspected the returned item and confirmed the above parameters regarding the condition of the item have been met.

Who pays for return shipping?

Customers are responsible for paying for return shipping costs. We recommend that customers use a tracked and insured shipping method, as we cannot guarantee receipt of the item if it is lost or damaged in transit.